Shipping policy

Thank you for choosing Luvic. We are committed to delivering your orders as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within 1–2 business days.

• Orders are not shipped or delivered on Sundays or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email or SMS in case of any significant delay.

2. Shipping Estimates & Delivery Timelines

We ship across India, and the estimated delivery time depends on your location:

• Metros (Delhi, Mumbai, Bangalore, etc.): 3–5 business days.

• Rest of India: 5–7 business days.

• Remote Areas: 7–10 business days.

• Please note: Delivery delays can occasionally occur due to weather conditions or logistics issues.

3. Shipping Rates

• Standard Shipping: We offer flat-rate shipping of [Insert Amount, e.g., ₹49] on all orders.

• Free Shipping: Enjoy FREE SHIPPING on all orders above [Insert Amount, e.g., ₹999].

• Shipping charges will be calculated and displayed clearly at checkout.

4. Shipment Confirmation & Order Tracking

• Once your order has shipped, you will receive a Shipment Confirmation email and SMS containing your tracking number(s).

• The tracking number will become active within 24 hours of dispatch. You can track your package directly through our delivery partner’s website.

5. Cash on Delivery (COD)

• We offer Cash on Delivery for most pincodes.

• Please ensure you are available at the time of delivery to receive the package and make the payment.

6. Damaged or Lost Packages

• If you receive your order damaged, please save all packaging materials and damaged goods, and contact our support team at support@luvic.in within 24 hours with photos of the package.

• We are not responsible for any products lost during shipping if the address provided was incorrect.